JCPenney CEO Ron Johnson Wants To Eliminate The Person Standing At The Cash Register
He wants to eliminate the employees who stand at cash registers and get rid of traditional checkout by the end of 2013.
JCPenney would reinvest those savings in customer service, he says.
If JCPenney can pull this off, customers won’t have to wait in lines anymore, making things more convenient and reducing their time in stores.
This also suggests that there will be more job cuts, since those workers won’t be needed anymore.